| PODCAST: Why Fraudsters Are So Ready To Feast On Marketplaces This Holiday Season Like kids at Christmas, fraudsters have been waiting all year to monetize stolen data and lure bargain-hunting consumers into their legit-looking fake storefronts on online marketplaces, where they can literally hide in plain sight. DataVisor Co-founder and CEO Yinglian Xie tells Karen Webster why fighting holiday fraud is essentially a lost battle for marketplaces in 2018 â and why now isnât too early to prepare for next yearâs inevitable holiday fraud bonanza. |
| Mobile Order-Ahead Faces Restaurant Hurdles â Hereâs Why Sure, mobile payments, order-ahead and similar tools are all the rage in the dining world (QSR, fast casual, and other sectors), but significant hurdles still stand in the way of their growth. What will it take to overcome those hurdles in 2019? Tricia Phillips, senior vice president of product and strategy at Kount, talks with PYMNTS about how restaurants seeking to up their mobile commerce game can successfully deal with fraud and payment issues. |
| In The Age Of Algorithms, Will Banks Ever Graduate To True AI? Itâs the age of algorithms, but not all algorithms are the same â and not all of them constitute true AI. A new PYMNTS report finds that FIs have adopted various forms of machine learning, but that AI's deployment remains low. What will it take to get more AI involved in fraud prevention and other tasks? What are the long-term costs of settling for lower capability algorithmic technology? Get your algorithm on and have a read. |
| | Call Center Commerce Tracker™ | | TRENDING: Call Centers Push With Biometrics As Fraud Soars With the industry reeling from a mammoth 350 percent uptick in fraud since 2014, a growing number of call centers are trying to push back the momentum by tapping into biometrics to sort legitimate customers from the bad actors. In the latest Call Center Commerce Tracker, PYMNTS dives into how companies are turning to everything from fingerprints to facial recognition to boost defenses. Plus, an interview with Mike Shay, TechStyle Fashionâs SVP of Global Member Services, on using emerging channels like voice assistants to serve customers. |
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