Good morning, Marketer, and do you ever worry about the use of the word “fake”?

The adjective “fake” has had quite an outing in year 2020. It’s only been with us (Merriam-Webster says) as an adjective with its present meaning since the 19th century. And what does it mean? It’s something pretending to be what it isn’t — a counterfeit, a sham. It doesn’t have the same meaning, for example, as “false.” When a reporter makes an honest mistake, the result may be false news. Fake news is inventing a story about Elvis being spotted on the moon.

These reflections are prompted by reports that the major social platforms are having major problems eliminating fake accounts. But just what is a fake account? Certainly, if I open a social media account in the name of Ivanka Trump, and pretend I’m posting as her, that’s a fake account. If I open an account under a pseudonym to post about my bakery business, that’s not a fake account — unless perhaps I have no bakery business. The “real name” issue strikes me as a red herring: generally, in the United States at least, any name you use for a non-fraudulent purpose is a legal name, and I don’t suppose anyone thinks George Eliot’s novels were fake novels because her given name was Mary Ann Evans.

Perhaps Facebook and Twitter should be concerned less about fake accounts (manual ones, anyway — let’s not get into bots), and more about inappropriate behavior by any accounts, fake or “real.”

Kim Davis
Editorial Director

 
 
 
OOH
 

DOOH industry moves to standardize ad inventory

Six leading players in the highly competitive digital out-of-home space this week announced an initiative to standardize descriptions of screen and venue for ad inventory. The companies are Adomni, Broadsign, Place Exchange, Verizon Media, VIOOH, and Vistar Media.

The initiative is aimed at reducing confusion, especially in the programmatic space where multiple inventories sold by different SSPs can describe the same opportunities in different ways — e.g. “retail” and “mall.” “It was a bit of a free-for-all in terms of how a media owner would describe their inventory,” said Leslie Lee of Vistar Media, speaking for the group. “[It] caused confusion on the buyer side of the equation. Instead of describing it as ‘a screen in a mall,’ one provider would call it ‘a screen in a food court,’ one would say ‘this is a retail location,’ one would say ‘a shopping center.’”

An initial standard is already publicly available and in use. The project has been running for about a year, and has involved consultation with media owners. “The idea is to continue to review and update it as new inventory types emerge,” Lee said.

Read more here.

 

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Social Short
 

WhatsApp gets shopping carts

The Facebook-owned messaging app WhatsApp announced yesterday that it is adding the ability for users to add multiple products from a merchant’s catalog to a shopping cart on the service. “Once you’ve successfully updated your cart, you can send it to the seller as a WhatsApp message,” the company explains in the how-to documentation. Sellers then confirm the orders. Carts are rolling out globally.

Why we care. Facebook is looking to commerce as WhatsApp’s monetization strategy. WhatsApp says it is becoming “a store counter to discuss products and coordinate sales.” Carts are aimed at making commerce easier through WhatsApp messaging. However, there’s still no way to actually checkout and pay businesses after placing an order via carts. As TechCrunch notes, “both parties are left on their own to figure out how money will exchange hands.”

 

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We recently spoke to Integrate CMO Deb Wolf about the perfect buyer’s journey and the obstacles marketing teams face when trying to deliver the ideal customer experience. In the lightly-edited conversation, Wolf shares specific tips for building connections between siloed channels, technologies and teams, as well as the reasons why this is so important today.

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Regulation
 

New EU regulations compel more transparency for search rankings

The EU wants to make it easier for non-SEO professionals, especially small businesses, to understand how search rankings like Google’s work, and to be able to improve their visibility in Google search results.

That effort is embodied in regulatory guidelines released on Monday. They ask search engines, “online intermediation services” (e.g., marketplaces) and travel sites to disclose ranking factors and update them each time a meaningful algorithmic change takes place. This extends to the influence of payments and ads on organic rankings.

Their stated purpose is “to improve predictability and help users improve the presentation of their goods and services, or a characteristic of those goods and services.” In other words, the EU wants to demystify search and marketplace rankings for marketers, merchants and publishers.

Read more here.

 
Email
 

Campaign Monitor releases new features

Email marketing platform Campaign Monitor yesterday announced the release of two new features, Link Review and My Branded Templates. 

Link review provides automated alerts for any broken, missing or incorrect links in outgoing email campaigns. My Branded Templates allows users to automatically set up brand consistency by pulling in logos and colors directly from an input brand URL.

Why we care. Brands are leaning heavily into email to reach customers in this almost-all-digital marketing environment. Consistent branding and fewer errors in content should help generate and maintain engagement.

 
 
 
Quote of the day
 

“Yesterday it happened again. I got that same question. Regardless if my workshop attendees are students or in a job. ‘Why isn’t Martech taught as a marketing subject?’ I dunno. Ask your professor.” Frans Riemersma, founder, Martech Tribe.