State of the Industry, KPIs and more -

Hi John,

We want to help you improve your customer experience (CX) strategy. Customers’ expectations around experience continue to change—and while many organizations are making the right investments, many more don’t know where to start.

We invite you to download a complimentary copy of our analyst deck, "Customer Experience 2021." As a marketing strategist, you can use this information to:

• Understand the competitive landscape and how you stack up in your industry
  
• Learn how organizations are prioritizing CX investments and see how you compare
  
• Calculate your company’s consumer satisfaction score (CSAT)
  
• Ultimately convince your boss to give you the right resources to move your CX strategy forward

Receive my copy. This eMarketer deck is presented by Sitecore.

Sincerely,
eMarketer Editors

PS: Please forward this email to colleagues and peers who may be interested in this topic. Thank you!