Contact center vendors are focusing innovation on their CCaaS offerings, but if you have a premises-based contact center, you still need to keep up with CCaaS-led feature/function innovations.
In this webinar, the industry’s leading contact center analyst will provide a perspective on the pace of large enterprises’ migration to the cloud, and what features/functions are most critical for innovation. She’ll be joined by subject matter experts who will describe how you can bring the latest and most important features over-the-top of your premises system for “innovation without upgrade.” | 
