Contact center vendors are focusing innovation on their CCaaS offerings, but many enterprises—especially the largest—still rely on highly-customized premises-based deployments. If you have a premises-based contact center, you still need to keep up with CCaaS-led feature/function innovations.
In this webinar, the industry’s leading contact center analyst will provide a perspective on the migration to the cloud, and what features/functions are most critical for near-term innovation. | 
