Briefings on Accreditation and Quality On May 18, 2012, CMS initiated the Patient Safety Initiative which included surveyor worksheets for assessing compliance with three hospital Conditions of Participation (CoP): Quality Assessment and Performance Improvement, Infection Control, and Discharge Planning.
The goal of these was to reduce hospital-acquired conditions, including healthcare infections and preventable readmissions. Maria Del Pilar Messner, corporate director of accreditation, regulations, and licensing at Adventist Health says that this a huge gift for accreditors. If CMS was sharing the surveyor worksheets, why not use them? 
Marketing Spotlight Monday, May 22, 2017, 1:00-2:30 p.m. Eastern Join expert speakers Janiece Gray, MHA, BSW, CPXP, and Gretchen Leiterman, MBA, as they explain how to develop an internal approach to improve organizational service culture. Through their in-depth advice and tips, you’ll learn how to increase customer satisfaction and bolster your patient experience. At the conclusion of this program, you will be able to: - Detail organizational approaches to improve service culture in a culturally diverse, urban, Level I trauma center
- Understand principles of leadership accountability for key behaviors while being mindful of cultural sensitivity
- Describe how to establish an internally led care team coaching program to enhance the impact of training
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Editor's Picks http://hcmarketplace.com/beyond-cahps, February 14, 2017
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