Dear John,
You can largely measure the health of a relationship, team, or entire organization by looking at one simple thing: the average lag time between a conflict emerging and when the conflict is discussed in a candid and forthright way.
The reason this lag time is important is because if you don’t talk it out, you will act it out. Instead of speaking up and speaking out, you and your employees will draw back and keep it in. That’s when the gossip, burnout, sabotage, and many other negative behaviors begin.
