Still challenged by the global pandemic but unwavering, intranet-design teams committed to accessibility and inclusion. Empathy and logic prevailed, resulting in winning intranets that are accepting and supportive of all employees equally.
Polyhierarchy is used to place a single item in more than one IA category. This can support users with different mental models but should be used judiciously. 3 min video
Directed user research where you ask people closed-end questions can bias the outcome in favor of those things that are being asked about. Unguided studies are often better at revealing true user preferences. 4 min video
