Why sensitivity to your workforce is more mission critical than ever before  

There’s no avoiding it. Frontline turnover has exceeded the historical norm, and with the cost to replace employees reaching over $66,000, the pressure is on. Many companies lack the tools, processes and capabilities to meet evolving employee needs. With worker expectations rising, firms must rethink their employee engagement strategies. Those leading this rethink — we’ve called them Frontline Leaders — have shared their insights in our latest report. 

“Empathy & Empowerment: The New Frontline Experience” shares a blueprint for frontline experience excellence. 

Download it here to learn: 

• Which measures Frontline Leaders have brought in to boost their firms’ frontline experiences
• What a more empathetic, data-driven approach looks like in practice, and why it’s non-negotiable
• How you can rise to the challenge of higher predicted turnover and evolving worker expectations