This month I would like to talk to you about one of our brand values: empowerment. A word we do not take lightly at CEQUENS. As part of our ongoing mission to help you build meaningful connections with your customers, we continue to make every effort to hone and develop our product suite to help you achieve that very goal.
Closing 2022 on a high note, we have renamed our products to reflect their full capabilities and are proud to announce that our AI development unit has made significant strides in increased connectivity. Moving forward, burdened company contact centers can now accommodate even higher volumes of requests to deliver quality customer experience.
Empowering consumers to interact with your brand through our AI technology not only yields business continuity, but it also results in high customer satisfaction and increased customer journey efficiency for strengthened brand loyalty. I invite you to experience our elevated technology, and witness the magic unravel.
Best,
Karim Khorshed Co-founder and CEO
CEQUENS now ISO 27017 and ISO 27018 certified
To start the year off right, we are delighted to announce that we have extended the scope of our ISO certification to include both ISO 27017 and ISO 27018 – in addition to the previously earned ISO 27001. Another wonderful milestone in the CEQUENS journey!
We are also operating in Pakistan at 100% capacity following November’s announcement when we opened a new office in Islamabad. Our valued customers in Pakistan can now fully engage in the CEQUENS experience. If you’re a Pakistan-based business looking for simple and effective communication solutions, drop us a message at hello@cequens.com.
EVENTS
As we gear up for our planned IPO, we participated in the MENA IPO Summit series in Dubai, UAE on January 23-24, 2023. This comes in line with the launch of our five-year expansion plan which includes undergoing strategic preparations for a future listing.
CASE STUDY
Khazna: Making financial services accessible to everyone
As a company dealing with financial information, Khazna wanted highly secure solutions that allows them to reach their 30+ million customers and achieve further brand awareness. CEQUENS’s 1-way SMS API solution helped in reaching a country-wide database, and chat engagement on Multichannel Chat achieved a 72% YoY increase in customer retention in addition to +110% increase in conversion rates.
SMS has and continues to play an integral role in any entity’s communication and marketing journey as it boasts several unique and valuable advantages. Our co-founder Ahmed Shabrawy explores some of these advantages in his latest article, highlighting why SMS still proves to be a winning option for the e-commerce sector.
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