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September 19, 2017

AI For Retail

Using AI To Power The Retail Experience
 

In retail, milk is never just milk. It may be a strange analogy, but to Dave Barrowman, Skava’s VP of innovation, it perfectly sums up where machine learning needs to go in the retail space in order to improve the customer experience, drive profits and ultimately become the new normal. Barrowman tells Karen Webster why AI must go beyond product recommendations in commerce, and where the next foothold may be.

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Data Drivers

The Prescription For Prescription Commerce
 

Think the neighborhood pharmacy is dead and gone? There are more than 22,000 reasons to think otherwise, Deepak Thomas, CEO of Phil, says in the latest Data Drivers that his firm's prescription refill solutions can boost the mom-and-pops head and shoulders over the giant chains. The key concept? Service and free delivery, with a bit of payment efficiency thrown in.
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Card Linked Offers

Yelp's Push To Build Relevant, Rewarding Commerce
 

Yelp holds something of a unique status among the many commerce portals that consumers visit each day — people are on the hunt to buy something that most of them will use in the next week, if not the very same day. Yelp’s made that process more rewarding by piloting cash back offers to registered consumer cards on file for use at the 100,000 merchants for whom they process transactions. It's all part of what David McKie, director of Yelp’s business development, told Karen Webster is the firm's overall vision to help merchants understand what drives customers — and then giving them the tools to take action.

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Credit Union Tracker™

NEW REPORT: The Credit Union Guide To Smart Aging
 

How can older credit unions keep up with younger, sexier FinTechs? In the latest PYMNTS Credit Union Tracker™, powered by CO-OP Financial Services, Doug Marshall, senior VP of digital channels at The Boeing Employees Credit Union, explains why the financial institution, in business since the days of the Great Depression, is collaborating with new, tech-fueled companies to stay competitive in the 21st century. Find that, along with the latest headlines and trends from around the space, inside the hot-off-the-presses Tracker.

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