Tuesday, October 29 Half-Day Online Course | 4 Credit Hours
In Safety and De-Escalation Foundations for Frontline Staff starting next week, you will explore strategies and tactics for conflict resolution, de-escalation, and long-term safety in your library. You’ll learn trauma-informed practices for engaging with safety concerns, and tools for responding to security issues, filing incident reports and more. Designed for public-facing librarians and frontline staff, you’ll leave this half-day intensive with new and innovative strategies to prioritize safety in your library.
