If you have trouble reading this message, view it in a browser Monday April 13 2020 Business People Operations FM Power 50 Events Suppliers Eurovent: Regular and correct maintenance of ventilation systems Find out more Most Popular 1 Saudi FM market still needs to “mature”, says Al Hajry Overseas exec 2 Farnek installs sanitisation gateway to fight coronavirus 3 Comment: A change in behaviour 4 FMME Awards 2020: Meet the judges 5 The corona conundrum The importance of customer service in the FM sector Biju Nair, head of Customer Experience & Service Strategy at Ejadah Asset Management Group, explains why providing good customer service is essential in the FM sector Comment: FM in aviation Jesús Sancho, ME managing director for ACCIONA, writes about the firm’s role in airport services Empower confirms its readiness to meet the summer demand Cooling plants are fully prepared to meet customer needs Farnek installs sanitisation gateway to fight coronavirus The company is set to roll out the sanitation system to all its accommodation centres across the UAE Editorial Rajiv Ravindran Pillai Editor, Facilities Management Middle East Mobile: +971 55 635 3588 Direct: +971 4 444 3262 E: rajiv.pillai@itp.com Advertising Vinay Ravindran Group Sales Manager, Facilities Management Middle East Telephone: +971 55 810 1197 Direct: +971 4 444 3155 Email: vinay.ravindran@itp.com Published by ITP Digital Media Inc. All Rights Reserved © 2020.