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View this email in your browser. Welcome to a free preview of Fortune Analytics. Fortune Analytics is a weekly newsletter that shares research insights on the biggest topics in business. Our associate data editor Lance Lambert crunches the numbers from exclusive surveys and proprietary data.
Here are some surveys we’ve already done of tens of thousands of American consumers, executives, and investors: Why Uber is so hungry to double down on the unprofitable business of food delivery 59% of CEOs implemented hiring freezes during the pandemic Are Americans ready for the feds to break up Big Tech?In this preview, we’re talking Big Tech & personal data.
Do you trust Big Tech with your personal health-care data?
I got my first Fitbit in the spring of 2016 and almost immediately was hooked. The weekly step challenges brought out my competitive side, and the spiking heart rate the app showed after a night out drinking was illuminating. Scrolling through the app now, I can see my life told by the minute over the past four years.
All my personal health data, along with that of millions of other Americans, could soon be in the hands of Google once its $2.1 billion purchase of Fitbit is completed. Amazon, Apple, Google, and Microsoft are all rushing to disrupt the $3.6 trillion U.S. health-care market. Jeff Bezos is even piloting a virtual medical clinic (Amazon Care) for his company's Seattle employees.
But are Americans ready to share their personal health data to Big Tech? And which tech giant is most likely to disrupt the industry?
To find out, Fortune and SurveyMonkey polled 1,276 U.S. adults between June 25 and 26.*
Here's what we found.
The numbers to know 40% ... of U.S. adults trust Amazon and Apple with their personal data. That was 27% for Microsoft, 20% for Alphabet/Google, and 12% for Facebook.31% ... of U.S. adults trust Apple with their personal health information. That is highest level of trust for any Big Tech company.18% ... of U.S. adults say they trust Alphabet/Google Health with their data, the lowest level of support among Big Tech companies.30% ... of U.S. adults say Amazon is the Big Tech firm most likely to disrupt health care over the next five years.27% ... of U.S. adults say none of the big tech firms are likely to disrupt health care over the next five years.
The big picture The American public doesn't really trust tech giants. Amazon and Apple receive the highest levels of trust (40%)—pretty underwhelming for companies that interact with most of the country every week. And when asked specifically about health-care information, 7 in 10 of people are untrusting of all the tech giants. That could create a roadblock for them as they ramp up their health-care businesses. Jeff Bezos is the public's bet on who is going to shake up the nation's health-care system. Among the U.S. public, 85% view Amazon favorably. And when asked to pick who will be the top health-care disruptor, the public sides with the Seattle-based e-commerce and data giant.
A few deeper takeaways 1. The richest Americans trust Big Tech the least.
Just 31% of U.S. adults trust Apple with their personal health information. And that is actually the highest level of trust for Big Tech. 8 in 10 U.S. adults are untrusting of Amazon, Google, and Microsoft with their health data.
The customers of Apple and Amazon both lean more affluent. But Americans polled in the highest income bracket trust Amazon and Apple the least. Meanwhile, only 22% of Amazon Prime subscribers trust Amazon with their health data—that's barely higher than the response from non-Amazon Prime users (16%).
For health care to work, patients need to trust their medical providers. This lack of trust could be a bigger challenge for Big Tech than they'd like to see.
2. The country is betting on Amazon.
The Apple Watch and Health app are helping their parent company make inroads into health-care data. As are Azure and Microsoft Genomics for Microsoft, and Verily and Google Health for Alphabet/Google.
But it's Amazon that the public sees as the most likely to disrupt the health-care industry, with 30% of respondents picking the Seattle-based firm. The least likely? Just 11% of U.S. adults say Microsoft is likely to be the top health-care disruptor.
Why Amazon? "Reliable, fast, fewer scandals," says Danielle Abril, my Fortune colleague who covers tech.
However, 27% of U.S. don't see any of the Big Tech firms upheaving health care.
Bonus: People think self-driving is almost here.
A close engineering friend of mine went to work for Uber's self-driving unit in Pittsburgh back in the fall of 2016. That was almost four years ago, and it's still anyone's guess of when we'll get a self-driving taxi service.
But the general public, and a majority of all age groups, sees a U.S. tech firm achieving it within give years.
The question is, who will get it done? Tesla, Alphabet (Waymo), Uber are all testing self-driving cars on city streets. But that field might get a new competitor: Last month, Amazon dropped more than $1 billion to buy Zoox, an autonomous-vehicle firm.
It's yet another example of how Americans expect Big Tech to disrupt their lives.
I’d love to know what you think of the newsletter. Email me with feedback at lance.lambert@fortune.com.
Lance Lambert
*Methodology: The Fortune-SurveyMonkey poll was conducted among a national sample of 1,276 adults in the U.S. between June 25-26. This survey’s modeled error estimate is plus or minus 4 percentage points. The findings have been weighted for age, race, sex, education, and geography.
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