Stay ahead in 2025 with the latest insights shaping enterprise collaboration and CX! We’re sharing exclusive reports on the hottest trends that are transforming the way enterprises operate.

2025 IT Communications & Collaboration Salary Insights

As a communications/collaboration-focused IT professional, was 2024 a good year for your career?

If you’re like the respondents to Enterprise Connect and No Jitter’s 2024 Career & Salary Survey, the answer depends on whether you’re a manager or staff-level employee. This piece shares our top 5 findings from the survey.

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Prompt engineering is the process of designing and refining the inputs (or “prompts”) given to AI systems and Large Language Models (LLMs) such as ChatGPT to elicit the most accurate and relevant outputs. Think of it as carefully crafting questions or instructions so that the AI understands exactly what you want it to do or say.

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Is Gen AI Already Delivering Business Value to Enterprise CX?

This keynote session at Enterprise Connect 2024, moderated by Sheila McGee-Smith, explored the application and value of Generative AI (Gen AI) in enterprise customer experience (CX).

Featuring a panel of industry leaders from Delta Airlines, NICE, Amazon Connect, Genesys, and Five9, the session discussed how organizations are leveraging Gen AI, challenges they face, and the resulting business outcomes.

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Enterprise Connect 2025

March 17-20, 2025, Gaylord Palms, Orlando, FL

#EnterpriseConnect

Enterprise Connect c/o Informa Connect

Informa Connect Limited. Registered in England & Wales with number 01835199, registered office 5 Howick Place, London, SW1P 1WG

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