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Featured Story
‘Customer Ownership’ at the Forefront in Alaska
Healthcare organizations strive to improve the quality of care for patients; however, finding methods to do this without increasing costs can be a challenge. Southcentral Foundation (SCF), a nonprofit healthcare organization in Alaska, has found engaging and partnering with patients on their healthcare journey can lead to better care and outcomes without incurring higher costs and actually decreases overall costs.
 

News & Analysis
Experts Push to Include Medication Indication on Prescription Labels
Boston physicians are leading an initiative that could eliminate errors and improve patient-centered care.
GAO Asks HHS for Universally Aligned Quality Measure
The Government Accountability Office (GAO) sent a report on October 13 to the Department of Health and Human Services (HHS) urging for better alignment of healthcare quality measures.
3 State Hospital Associations Form Safety Pact
Great Lakes Partners for Patients pool resources to improve patient safety and reduce HAIs and readmissions.
California Man Dies After Apparent Failure of Artificial Heart Compressor
The Food and Drug Administration is investigating repeated problems with a portable compressor for artificial hearts that may have played a role in the death earlier this month of a 57-year-old Orange County, Calif., man.
 

Featured Resource
Join the PSQH Forum Today
The PSQH Forum is for you, the patient safety professional, to voice your opinions, share tools and policies, and receive answers to industry-related questions. Join today!
 

  

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Product Spotlight

Beyond CAHPS: A Guide for Achieving Patient- and Family-Centered Care

Today, the CAHPS survey often doesn’t capture the entire picture when it comes to customer satisfaction. To meaningfully improve the patient experience, an organizationwide, proactive approach to patient-centered care is needed. Beyond CAHPS: A Guide for Achieving Patient- and Family-Centered Care gives healthcare providers the knowledge to construct a top-notch patient experience.