New Articles

Making Cutting-Edge Technology Approachable: A Case Study of Facial-Recognition Payment in China

Facial-recognition payment is convenient, but users were concerned and confused after using it for the first time. Better onboarding experiences can help relieve concerns and form factual mental models. (15 min. to read)

COVID-19 Content on Your Intranet

Interviews with intranet designers show that intranets are responding to COVID-19 with frequent updates, information about staying healthy, and tools to aid virtual work. (12 min. to read)

New Videos

21st Century Design

Traditional design education is too narrow. Don Norman advocates a broader perspective for design and designers. (6 min. video)

When and Why UX Practitioners Use Service Blueprints

We asked 97 UX practitioners how and why they use service blueprints. Here's what they said. (3 min.video)

Virtual UX Conference

• Americas/Europe/Middle East: June 15 – July 2 (each course = 2 half days)
• Asia/Australia: July 25–31 (each course = 1 full day)
• Americas: August 10–21 (each course = 1 full day)

Full event program describing all full-day UX training courses and the virtual conference format.

Case Studies Wanted: UX Metrics

We're collecting case studies about UX benchmarking. In other words, we want to hear about a specific time when your team implemented some kind of design change and collected quantitative data before and after that change. We're offering free reports, online seminars, and full-day training courses as thank-you gifts (the more you share, the more gifts you get). Any project, product, or service could be eligible.

Please fill in this short form to share: https://link.nngroup.com/metrics

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• Conversion Rate Optimization and Applied UX Research (May 21)
  Learn how to increase website revenues using a pragmatic blend of research tools and methods

See list of all online seminars, including on-demand courses.