| PSCU Credit Union Tracker⢠|
| Taking A Data-Driven Approach To Meeting CU Members' Banking Needs Analyzing credit union (CU) members' behaviors and mapping out their journeys is imperative in offering the right products and services to them. In the latest PSCU Credit Union Tracker, Dana Vas Nunes, senior vice president of member services for Arizona Federal Credit Union, discusses how the CU utilizes data analytics to understand membersâ pain points and proactively cater to their needs before problems arise. |
| Refining The Fight Against Subscription Churn The coronavirus pandemic is boosting online subscriptions for publishing, entertainment and educational products, but content companies will eventually face the problem of âchurnâ â customers who leave after their initial subscription expires. Danielle Gotkis, senior vice president at Recurly, tells PYMNTS that the key to fighting churn involves addressing some of the very simple reasons that a payment is denied. |
| Using Augmented Reality To Help Merchants Reduce Returns Online furniture retailers were among the early adopters of augmented-reality software to show consumers what a sofa might look like in their home, but the #stayathome mandates are now getting many other verticals into the act - and forcing early adopters to up their game. John Cheney, co-founder and CEO of augmented-reality firm SeekXR, tells Karen Webster that the technology does more than make digital purchases of things once bought in the store more efficient â it cuts returns by as much as 25 percent. |
| ISVs Must Get Merchants To 'Virtual' Points Of Interaction (And Payments) Welcome to the 'great pivot' for ISVs and PayFacs. Spurred on by the pandemic, they must adapt as commerce shifts to a direct-to-consumer model. Bjorn Ovick, chief commercial officer at RS2 Software, tells PYMNTS that ISVs and PayFacs must examine how they can support their merchant clients and help them embrace card-not-present transactions. |
| Feeding Consumers’ Growing Appetite For Digitally Enabled Dining Meal-kit giant Blue Apron enjoyed an 8 percent jump in quarterly revenues, Denny’s has begun selling $12.99 meal kits and hot Chicago restaurant Fat Rice is permanently changing to a specialty market for meal kits and other goods. ‘The restaurant for the foreseeable future is dead,’ Fat Rice’s founder says. Is this just the opening the meal-kit industry was waiting for? |
| | Merchants Guide To Navigating Global Payment Regulations | | What Asia-Pacific Can Learn From EU's Open Banking Initiatives Asia-Pacific bank regulators have been crafting their own open-banking initiatives even since Europe rolled out similar rules in 2018. Their goal â follow the European Union's regulatory framework while meeting Asia-Pacific merchant and consumersâ unique banking and security needs. In our latest Merchants Guide To Navigating Global Payment Regulations, PYMNTS speaks to Evans Munyuki, chief digital officer for Dubai-based financial institution Emirates NBD, about how his firm is using application programming interfaces (APIs) to meet this challenge by engineering greater trust and connectivity for merchants. |
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