That mythological one thing that makes this short, painful life thing worth it, somehow.
And as a leader, it’s your job to help people find it for themselves.
No, you don’t have to be Jesus or Gandhi or Steve Jobs or that floppy-hair chap from WeWork. But what you have to be is yourself… and to make sure that means something REAL to other people.
Nobody expects you to be perfect, but they do expect you to lead.
And if you’re smart, that should scare the bejeezus out of you.
Culture Design in the Customer Experience
Engineering the Mindset and Behaviors Behind Good Customer Service
Shep Hyken interviews Jason, they discuss how culture impacts customer service and experience and strategies for designing the company culture.
