FIS, Global Payments eyed merger, Digital body language used to fight fraud, Shake Shack AI takes ordering to the next level

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TODAY'S NEWS | OPINION | INDEXESTRACKERSPYMNTS LIVE

December 21, 2020

Order to Eat Tracker

Burger Intelligence: Shake Shack AI Takes Ordering, Customer Experience To The Next Level

Fast-tracking digital investments has not only become a priority for QSRs during the pandemic but a necessity, says Steph So, head of digital experience for Shake Shack. So details how the burger chain is eyeing artificial intelligence and machine learning to optimize its payments experience and boost its ordering and pickup capabilities in the latest Order To Eat Tracker.

 

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PYMNTS TV: Loyalty and Rewards

What Price Loyalty? Ulta, KeyBank, novae Say Points Must Be Spendable, Programs Flexible

The question of whether rewards programs inspire loyalty has dogged the business for years. Tune in as KeyBank Head of Payments Mitch Kime, novae Head of Payments Rodrigo McCarthy, Ulta Vice President of Customer Experience Kelly Mahoney debate the future of rewards, loyalty and points as currency in the latest PYMNTSTV segment.

 

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Online Fraud

Behavior-As-A-Service Uses Digital Body Language To Fight Fraud, Increase Conversion

Is the market ready for ‘Behavior-as-a-Service?’ Neuro-ID is, and CEO Jack Alton tells PYMNTS that his company is fighting fraud with a unique technology solution that uses digital body language to detect online friction and fraudsters.

 

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Digital Payments In A Digital World Playbook 

Freelancer.com On Why It Pays To Think Local

From supporting NASA missions to building marketing campaigns, employers worldwide are tapping freelancers to bolster their businesses. But this new zest for ad hoc work means firms are facing steep competition when it comes to nabbing talent. In the Digital Payments In A

Digital World Playbook

Freelancer.com’s Christopher Wong explains why it pays to think local when hiring – and paying – freelancers.

 

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Sanctions And Cybercrime 

ACAMS: Biden Administration Faces Challenges On AML And Cybercrime

 Although the pandemic will be Job No. 1 for the Biden administration, confronting cybercrime on a global geopolitical stage is also urgent. Dr. Justine Walker, head of global sanctions and risk at The Association of Certified Anti-Money Laundering Specialists, tells Karen Webster that although they might mull sanctions against Russia and other epicenters of hacking and financial crimes– the real challenge first lies in following the money. 

 

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KLW Commentary

Is It Time For Apple Pay To Let Others Access The iPhone’s NFC Chip?

Apple won’t let any wallet but Apple Pay access the iPhone’s NFC chip to make contactless purchases at a terminal in a store – it says – because of security concerns. Critics scoff and say that it’s stifled innovation and prevented consumer choice. Karen Webster says it’s also hurt Apple since it’s taken Apple’s eye off where the payments puck is heading – changing how the 110 million digital-first consumers in the U.S. now want to buy, not just how they pay. Especially since not many consumers are using Apple Pay at the physical point of sale in the U.S. – even during the pandemic.

 

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