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Four marketing lessons we can learn from the success of Depop

Once described as ‘part Instagram, part eBay’, Depop has gone on to become a big name in its own right, carving out a niche within fashion recommerce.
 
Digital innovation in customer service: an overview (subscriber only)

Our latest briefing looks at everything from call-centre innovation, video support and virtual agents, to human agents (remember them?), social media and the omnichannel future.
 
Twitter bans political ads. Could its ban on issues ads also affect brands?

It’s worth considering that the ban on issue ads could even affect brands, a growing number of which are taking stands on big issues as part of their corporate social responsibility (CSR) efforts.
 
A day in the life of… IoT specialist Cameron Worth, CEO & founder of SharpEnd

"The day begins with removing a paw from my face... greeting Billie (the owner of said paw) before we run or do pilates whilst YouTubing to see what Trump did last night."
 
Five restaurants with first-class social media strategies

Which restaurants are killing it on social? Here’s a pick of some of our favourite examples.
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Developing Future Strategy: Long-Term Thinking for Marketers
Discover how to integrate planning for the long-term future into an effective strategy, in order to protect against disruption and ensure your organisation is prepared for the next big change in business, technology or society at large.
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How to future-proof your eCommerce site for the millennial customer

As millennials become the largest age demographic, eCommerce brands need to future-proof their online stores to meet rising demand and expectations around technology – but how can they do that?
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