Why Zappos' approach to customer service is wrong, the best board decks and why they're awesome, selling a bootstrapped SaaS business, and more!
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Wednesday, October 18, 2017 |
| From the Operators Ryan Robinson of Close.io has an in-depth guide to training an effective sales team, emphasizing that while it takes time and effort, the payoff is huge in “12 sales training techniques to build an unstoppable sales team” Toby Hervey of Bravely testifies to the effectiveness of the minimum viable product, explaining that overcoming the initial skepticism was the biggest hurdle, in “I finally legit MVP’d and it really, really worked” Joey Clover of TabbDrink reflects on time as an employee as well as time as founder, explaining that sometimes being effective at working doesn’t make one a great employee in “Are you built to be an employee?” Tyler Tringas of Storemapper details what it took to sell his company, from finding the buyer to pricing, operations, and more, in “Selling My Bootstrapped SaaS Business” From the Investors Wayne Chang counters the Zappos approach to customer service, saying that it’s too reactive and not proactive enough, in “Why Zappos’ Approach to Delivering Happiness is Outdated” Bryce Roberts of Indie.vc claims that Softbank’s $100B fund strategy is missing out on the biggest opportunity of all - the founders they don’t normally invest in - in “Vision Fund’s Blind Spot” Sammy Abdullah of Blossom Street Ventures addresses four seemingly straightforward but often overlooked mistakes made by a portfolio company that recently closed the doors in “Autopsy of a Dead Venture Backed Company” Fred Wilson of Union Square Ventures shares a sliver of insight into the average time from Series A to Series B, found when diving deep into metrics from their portfolio companies, in “Board Decks Best Practices”... … and that was sourced from USV’s Max Heald, who went through their portfolio’s board decks to find the most important characteristics and determine what makes a board deck useful, in “6 Ways Great Companies Use Board Decks to Their Advantage” |
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