| When Goshen Health’s leadership established new strategic imperatives to guide them to the next level of exceptional patient experience in their community, Sue Plank, Goshen’s Director of Patient Access, knew there were significant opportunities to improve in her department and across the health system. Now she had leadership’s backing to drive change.
In this case study, see the results of Goshen Health's implementation of an integrated system for patient access, intake, and engagement to aid in transforming their overall patient experience. |
