Let’s talk about how the pandemic has accelerated the need for verified identity to revolutionize security, privacy and customer experience in the Customer Journey.
Hear industry analyst Sheila McGee-Smith and serial entrepreneurs Brett Shockley and Alex Shockley to explore how new technology in the hands of 81% of your customers can utterly transform customer experience and contact center operations. Verifying digital identity today is a mess, wasting resources and annoying customers with a lot of silly questions, but still leaving enterprises vulnerable to fraud. And now that so many agents are working from home, security of customer data and the opportunity for fraud should put us on high alert. | 
