With three hospitals connected via a healthcare communication platform, Avera Health continues toward its goal of linking multiple facilities across five states with one comprehensive smartphone solution. Candice Friestad, DNP, MSN, MBA, RN, Director of Clinical Informatics, will discuss how Avera Health has improved caregiver communication and patient care using the guidance of bedside caregivers. By integrating new communication technology with existing systems,

Avera Health has achieved better patient satisfaction, patient safety, staff satisfaction and operational efficiency. See how the system is integrating voice, text messaging (including texted physician orders) and nurse call, cardiac monitor, and EMR alarms and alerts on one smartphone to impact these important quality measures. This session will explore the benefits of interdisciplinary communication, best practices for directory setup, and improvements in clinical workflow and patient care.

Three learning objectives:

• Smooth the discharge process to speed patient throughput. 
• Streamline the medication order and administration process for optimal patient care. 
• Optimize alarm management to ensure patient safety.