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As promising and inevitable as the transition to digital healthcare has become, digitization will need to demonstrate ROI. Providers can spend tens of thousands of dollars—or more—to develop digital offerings, but the investment must prove its value to the hospital, staff, and patients.
At Sutter Health, the Sacramento, California–based not-for-profit health system that serves 3 million patients, the overarching goal for its digital healthcare transition is to develop offerings that appeal to both staff and patients.
“It must be a win-win for the patients and for us,” says Laura Wilt, senior vice president and chief digital officer at Sutter Health. “For patients, it’s better engagement, better care, and clinical outcomes. For our providers, it’s improved workflows, reducing burnout.”
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