Small and midsize enterprises look to be holding travel steady—and even growing their spend—amid economic and geopolitical uncertainty. The vast majority is paying little heed to the distractions and is forging ahead with their original budgets and plans, as of mid-May when BTN Intelligence surveyed SME travel program managers about their outlook and current practices. Still, cost is top of mind for SMEs, and increasing budgets may not be wholly an indicator of a bullish outlook. Read the latest report from BTN Intelligence on how SME travel programs are meeting cost and other challenges in 2025 and how they are interfacing with suppliers, travel management partners and innovation opportunities...

SME Business Travel Durability

SMEs undeterred by economic uncertainties; vast majority continue travel plans. Read more

2025 Sourcing in an SME World

SME travel managers tasked overall with cost-focused objectives and are challenged to find solutions in a negotiating environment that is getting tougher; some opt for supplier SME programs and/or lean on their TMC partners for discounted rates. Read more

SME Loyalty Strategy 

Most SMEs lean into loyalty but may not be using it as strategically as possible to shift share and support their program objectives. Read more

TMC Relationships & Service

SME travel managers are challenged by TMC service levels, but also are increasingly aware that content fragmentation is driving some of the service issues and are looking for technology-oriented solutions. Read more

SME Innovation

Small and midsize travel programs use fewer niche technologies to optimize their programs compared to large market counterparts. They want more innovation, but prefer established providers over startups and are cautious about AI. Read more