Consumers expect quick response times and speedy problem resolution. The same is true for workers–when employees have questions or need help finding solutions, they expect quick answers. When your employees have varying levels of experience and knowledge, how do you provide each one with relevant information?
Industry leaders are using microlearning to meet staff development needs. Microlearning delivers short, specific bursts of content (typically four minutes or less) making information easy to absorb and apply.
Download this report to learn how microlearning can improve both employee problem-solving and customer experience.
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