FEBRUARY 10, 2022

“We are placing software and digital services at the center of every part of our business,” says GM Chief Digital Officer Edward Kummer.

Your Service Strategy with Inventory Shortages
When inventory is low, your service department can make up for lost sales revenue and become a rich resource for used car inventory. In the new Lean Inventory Playbook, you’ll learn strategies specific to the service department for overcoming inventory shortages.

BMW Recruits Technicians from U.S. Military

Since 2019 the military training program has graduated 106 rookie BMW technicians nationwide. Dealerships need about 76,000 new technicians annually due to retirements and job departures, but only about 39,000 service techs graduate from tech schools.

VW Invests $20 Million in Car Dealers’ EV Efforts

VW is turning to dealers to bring “their communities into electric vehicles,” says Scott Keogh, who heads Volkswagen Group of America.

Survey Says AI Is A-OK With Car Dealers

“We don’t want to look at AI in the Hollywood way, but rather as to how it can (non-theatrically) help dealers become more productive,” says CDK market researcher Peter Kahn.

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