“Godzilla vs. Kong,” the new Warner Bros release, has topped 4 billion views on TikTok with its dedicated “ROAR Challenge.” What are the strategies that produce big results like this? What do marketers need to know about what works in the growing TikTok community? What role do influencer marketing platforms play in orchestrating successful social campaigns?

For TikTok, it starts with a concept that fits the network’s culture. Every social platform has a unique flavor. Creative agency Movers+Shakers has become a TikTok specialist, topping 100 billion views on the platform across all of its campaigns.

Agency CEO and co-founder Evan Horowitz appears to have cracked the code, but he is also looking at other emerging social destinations like Clubhouse and Triller. His priority is being at the cutting edge of culture and infusing it with brand love.

Movers+Shakers had helped create TikTok campaigns for past Warner Bros films, including last summer’s “Scoob!” and “Tenet.” To Horowitz, “Godzilla vs. Kong,” which opened to wide release March 31 in theaters and on HBO Max, seemed tailor-made for a concept native to TikTok – the challenge.

“The most important thing is the challenge, the concept itself,” Horowitz said. “Warner Bros knew going into it that it was the ‘versus’ aspect that fans could get excited about. Are you ‘Team Godzilla’ or ‘Team Kong?’”

The moviemakers provided the roaring soundtrack of the two famous titans at war. It was then up to creators on TikTok to film themselves in situations where they could lip synch these primal screams.

The key to the “ROAR Challenge” was to keep the concept open, to pull in more than just movie buffs who were familiar with Godzilla and King Kong’s previous on-screen battle, back in the 1960s.

“It’s all about meeting people where they are, and on social,” said Horowitz. “And the share of social is rapidly shifting to TikTok. Gen Z and Millennials are spending time massively on TikTok.”

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A common and costly challenge that many companies are facing is giving customers the experience they deserve. Bad investments, organizational issues, and business adoption are part of the problem, but a misunderstanding of what customers really want –and how to deliver it –is causing relationships to crumble.

When engaging with your customers, consider these five critical components of real-time customer experience.

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Reputation, the reputation experience management platform, enhanced its social listening capabilities this week with the acquisition of social experience management platform Nuvi.

Reputation aggregates and analyses solicited and unsolicited customer feedback, at scale, to support optimization of the customer experience. The goal is to close the gap between customer expectations and brand response.

Nuvi (named for “new visualizations”) offers a combination of social listening and AI-based data visualization aimed at optimizing customer experience on social platforms in real time.

Why we care. It’s not difficult to think of examples of brands not listening to what they’re customers are telling them. As consumers we now have high expectations of real-time attention. That requires brands not only to listen, but to act fast in response.

Traditionally, businesses adopt digital asset management (DAM) solutions to centrally store content assets, organize them, and make them readily accessible for revisions and deployment. Thanks to innovations over the past years, cutting-edge and advanced DAM solutions that are dynamic are gaining popularity – adding to all of the capabilities you are looking for in a DAM solution. In this webinar, industry experts will share their buyer’s guide for DAM and elaborate on the following benefits of dynamic DAM.

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DeepIntent, the marketing platform which helps healthcare campaigns reach providers and patients, this week launched DeepIntent Outcomes to help healthcare marketers optimize live campaigns.

The solution aims to overcome the challenge of delayed reporting by providing daily refreshed pharmacy claims data, allowing marketers to understand script performance and thus optimize marketing mix “in flight.” The result is the possibility of integrating campaigns directed at physicians and patients.

In trials, one leading pharma company saw script lift rise between 10 and 35% for their integrated patient and physician campaigns. Outcomes is part of DeepIntent’s Health DSP.

Why we care. Raising awareness of treatment options among both patients and physicians not only has a chance of improving performance for pharma marketers, but has a chance of improving the health of patients too.

Join us next week at SMX Create to learn how to craft content, copy, and creatives that drive more traffic, leads, and conversions.

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The new Live Chat expansion of the Airship platform brings mobile marketing automation to a two-way chat solution, enabling marketers to spur engagement, including conversions. Here are some of the use cases and capabilities:

• Automatically reach customers on their preferred channels to spark a live chat if they are stalled in completing important goals, from completing purchase form fields to abandoned shopping carts or appointment bookings;
• Include a live chat support link on mobile wallet receipts for curbside pickup, product warranty cards, or travel concierge-enabled mobile boarding passes, with transaction-specific context passed-along to operational teams once activated; and
• Send a post-purchase email or SMS that opens a live chat enabling customers to easily upgrade their subscription, set replenishment timeframes, sign up for loyalty programs, or provide feedback.

Why we care. One of the emerging trends out of the pandemic is the rise in texting among Millennials and Gen Zers, specifically to contact a brand. Messaging apps like WhatsApp have kept texting as a primary habit among friends, and this behavior has migrated to customer service. 

One advantage texting has is that a customer doesn’t have to wait on the phone line for a response. And just like real-world discussions, conversations between customer and brand allow the company to know more about their consumers. So, in the digital age, boosting messaging channels provides the company with stores of meaningful, precious data, which allows marketers to bring even more value to customer engagement and overall experience.

“The best landing pages I’ve seen: use customers’ words in their copy; focus on only one offer; explain the product above the fold; anticipate and counter objections and try to be clear instead of clever. Simple, but not easy.” Andrea Bosoni, founder of Zero to Marketing.