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The Monday Conversation

GasBuddy CEO: Solving Retail’s 'Last Block' Problem

While the future of the internal combustion engine is a favorite topic of speculation, GasBuddy CEO Sarah McCrary told Karen Webster that GasBuddy is still focused very much on the very big present of driving — and making the experience a better journey all the way around. That means helping customers save at the pump — and connecting consumers and station operators with the new face of convenience retail.

Call Center Commerce Tracker™

TRENDING: Why Tech-Savvy Customers Still Use Airline Call Centers

Call centers power about 50 percent of all airline bookings, but customers still want modern ways to pay, says Jean-Christophe Lacour, head of products and offers at Amadeus. In the May Call Center Commerce Tracker, Lacour talks about the staying power of the phone call, and what airlines are doing to innovate payments as part of that call center experience.

X-Border Commerce

Transpay: Go Global, But Not Before Doing These Five Things

Cross-border commerce isn’t just about getting payments from buyers to sellers; it’s also about ensuring that those sellers pay suppliers the way they want to be paid — which is, increasingly, account to account. In a recent PYMNTS digital discussion, Transpay GM Peter Shore told participants why going global without doing these five things first could jeopardize supplier relationships.

Bridge Millennials And The Threat To Physical Retail

They spend money. They use their mobile phones to shop and to buy things. They go to the physical store to look but not buy. Say hello, Karen Webster says, to the bridge millennial, the 30- to 40-year-old’s who are older than most millennials and younger than most Gen Xers at least according to how both groups have been classically defined. The bridge millennial, she says, can be physical retail’s best friend — or worst nightmare. Either way, they are changing retail’s future. Here’s how — and what retailers must do to win their affections.

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