| The Government Experience Improved The challenges facing government amid the COVID-19 crisis have been evident as all levels shift toward remote service delivery models. In this year’s Government Experience Awards, successful shifts in this direction were recognized along with other efforts geared toward improving government where it touches those it serves. Big News in a Big State This week, the news out of Texas just kept coming. At the regional level, longtime CIO Bruce High left Harris County government. The state announced a partnership with cybersecurity vendor FireEye to help stop the growing wave of ransomware attacks aimed at governments within the state. And we looked at the transition to virtual justice in Collin County. What’s the deal with chatbots? Survey data shows a growing reliance on automated helpers within county government. Ben Miller, associate editor for GT Data and Business, crunched the numbers to paint a picture of just how prevalent chatbots are. | 
