2023 Forecast: Businesses that Invest in CPaaS Will See Greatest Impact on CX

2023 Forecast: Businesses that Invest in CPaaS Will See Greatest Impact on CX

Nov 16, 2022 | 2:00 PM ET

Webinar Details:

Getting the customer experience right has become one of the highest priorities for businesses this year. According to new Metrigy research, IT is expected to spend more on customer experience than on security in 2023.

So, how can you get the most from your IT spend in 2023? Invest in CPaaS—and here’s why: Better customer experiences with less time and fewer resources.

Join the discussion to explore:

The latest trends and data from Metrigy on IT and CX spending for 2023
Why offering consumers a choice in how they want to engage on conversational messaging channels like WhatsApp, Apple Messages for Business, Instagram, RCS, and Google’s Business Messages are key to a winning customer experience
How enterprises are using CPaaS APIs, prebuilt integrations, and low-code tools to quickly design communications-enabled applications with fewer IT resources

Speakers

>> Robin Gareiss, CEO and Princial Analyst, Metrigy

>> Brian Heikes, Director, Product Management, Webex, by Cisco

Enterprise Connect Webinars c/o Informa Tech

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