Learn how to provide physically and emotionally safer and more secure environments for staff and patrons.

Featured Session: Session 1 | 12:00-12:55 pm ET

Safer Libraries for Staff and Patrons: Library Leadership Through a Trauma Informed Lens

A panel of library leaders, moderated and facilitated by an expert in trauma-informed library practices, will discuss trauma-informed leadership techniques with the goal of helping both staff and patrons feel safe in the library. The panel will focus on practical, actionable ideas. Facilitated discussion following the panel will aim to give library leaders concrete next steps to lead in a trauma-informed manner.

Check out the full program here!

Featured Session: Session 1 | 2:00-2:45 pm ET

De-escalation Training for Libraries

This session will give a de-escalation training on how to diffuse tense situations and prevent security incidents from escalating. This session will cover the importance of de-escalation in keeping staff and patrons safe, and will use real-life examples from library settings to cater this training to the experiences of library employees. 

Check out the full program here!

Featured Session: Session 6 | 3:45-4:30 pm ET

Conflict Resolution, Boundaries, and Self-Care in a Customer Service Role

Librarians and frontline staff often have to navigate tense or unsafe situations. How do you simultaneously attempt to resolve conflict and maintain your personal boundaries and self-care all while in a customer service role? How do you respond to an unruly patron, and at what point do you disengage and ask for support? This session will discuss conflict resolution and give you practical tips for identifying and articulating your boundaries as well as proactively scripting responses to incidents in your library. 

Check out the full program here!

Group Rates 

Our courses are perfect for your team!

Group rates available now!

Request a discount for groups of 3 or more 

and work with your colleagues on a project for your library.

Purchase 15 or more registrations and apply them

across multiple courses.

Credit Packages

Introducing course credit packages! Buy now, decide later. Plan your library’s professional development for the year by purchasing course credits.

Starting at $5,000, purchase packages of course tickets that you can allocate to your staff as needed and apply to our full roster of courses.

Contact us to plan your group purchase.

Coming Up 

Fall Courses