 We're introducing anew regulatory modelbased on a single assessment framework, which we have started to use across the country. Alongside this work we're also starting to roll out our new provider portal. In 2023, we launched a communication campaign to ensure all health and social care providers understood these changes, what it means for them and how they can prepare. To help measure the success of this campaign, we'd like to know how well you understand these changes in 2024. Share your feedback through thisshort survey.  We want to get insight into how health and social care providers will use our integrated care system assessment reports and what we should focus on within them. To help us do this we'd like your feedback through thisshort survey.  Between now and March 2024 we're making changes to the way providers interact with CQC. We're Introducing a range of new and improved digital services to give providers a faster, easier and streamlined way to share information with us, including a new provider portal. Our new portal will offer a better experience when submitting statutory notifications and completing some registration actions. We've started inviting users of our existing portal to join the new portal and will invite all existing users by the end of February 2024. If you've received an invite to join the new portal, sign up now without delay. At the moment, only those who have been invited can join the new portal. But from the start of March 2024 any provider can register on the new portal and set up their account. Here's what to do to get ready for these changes: - Make sure all the contact details we hold for your organisation are correct (you'll need to sign up to the new portal using an email address we have on record)
- Watch the introduction to our new provider portal
- As soon as you receive an invite, sign up to our new portal
- If you don't receive an invite to the new portal, sign up as soon as you can from the start of March 2024
At the end of February 2024, our existing provider portal will become read-only. That means you won't be able to use the portal to make changes or send us new information. You will still be able to access and download your saved data until the end of March 2024. Action required for users of our existing provider portal Please note that existing accounts on our current portal will not be automatically transferred to the new provider portal. This means action is required on your part: - Register for our new portal as soon as you are invited
- Check your inbox for invites. Invitations to join the new portal are being sent out and all existing users will be invited by the end of February 2024
- If you have not yet received your invite yet, don't worry, just make sure your contact details are up-to-dateto receive your direct invite
- Once you're signed up to our new portal, remember to log in to the existing portal and download your saved data before the end of March 2024
Providers must notify us about certain changes, events and incidents that affect their service or the people who use it. Giving us the right information first time means you'll need to spend less time responding to our requests for further information. Here are some top tips for getting notifications right: - If you have access to the provider portal (current or new), this is the easiest and quickest way for you to submit a notification.
- If you're using a Word form, always download the latest version from our websiterather than using saved versions as we change our forms from time to time.
- Make sure the provider and location IDs and name of provider entered on the form are correct.It is important to remember this will have changed if you have made changes to your legal entity. You will find your provider ID and the location IDs on your latest certificate of registration.
- Make sure all the fields on the notification form are completed.
- Keep up to date with the latest guidance on submitting notifications.
- You should always receive a submission notification and a reference when you have correctly submitted a notification. If you do not receive this CQC may not have received your information.
For the best and fastest way to submit notifications, sign up to our new provider portal as soon as you receive your invite.  Catch up on the latest guidance on how we'll manage relationships with providers as part of our new assessment approach. The way we engage with the services we assess will evolve as we roll out our new approach.  Our new assessment approach is now live across the whole country What can providers do to prepare: NOTE: Our new approach is not currently being used for services we do not rate. We will be in touch with those providers directly for more information about when the new approach will apply to them.  We'll be adapting our new assessment approach throughout this year, responding to anything we learn as we roll out across the country. We want to hear your feedback on preparing for our new approach and any experiences of being assessed using our new approach. Your feedback will ensure we adapt our approach to meet the needs of people who use services and providers.  We now have aWhatsApp channelwhere we will be sharing the latest updates on our new regulatory approach. Please note that as WhatsApp Channels may not be available to all users yet we won't be posting content that hasn't already been shared by other means.  | 
