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General

Benefits of international collaboration on modernising justice systems

We spoke at the annual United Nations Commission on Crime Prevention and Criminal Justice (CCPCJ) session in Vienna. HMCTS representatives discussed video hearings and video evidence, focusing on how they're helping to support court users, victims and witnesses.

Change to MyHMCTS for Case Access Administrators

MyHMCTS Case Access Administrators can now see all cases in their organisation. They can also add and remove users giving additional flexibility when people are on annual leave or have left the organisation. 

Vulnerability Action Plan update

We’ve updated our Vulnerability Action Plan, which outlines how courts and tribunals are changing and improving to support vulnerable people to access the justice system. We last updated and published the plan in October 2022 and as before, it includes our work to design future accessible services as part of the reform programme.

Improving accessibility at the Royal Courts of Justice

Read how colleagues at the Royal Courts of Justice Group have been working to improve access to justice for users with accessibility needs.

Crime

Common Platform

New helpdesk phone number

If you’re having problems signing into Common Platform, or if you experience technical issues, there’s a new phone number for the helpdesk: 0203 989 6060. Please save this in your contacts.

You can also email CJSCP-DefenceServiceDesk@hmcts.net - we aim to respond within 5 working days.

If you need help accessing case details, email our service centre at professionalcontactcrime@justice.gov.uk or call 0330 808 4407.

If your account has been deregistered, please speak to your organisation administrator.

London criminal courts

The Common Platform case management system is now in use in these London courts:

• Bexley Magistrates’ Court 
• Bromley Magistrates’ Court 
• Croydon Crown Court 
• Croydon Magistrates’ Court 
• Inner London Crown Court 
• Woolwich Crown Court 

Get help with using Common Platform

Legal professionals can join one of our regular online support sessions to get help with:

• activating or logging into your account
• accessing case information
• checking in for a hearing
• any other aspect of Common Platform

Sessions take place on 📅 Tuesdays at 🕐 4:30pm and 📅 Thursdays at 🕐 9am.

For details on using Common Platform, watch our videos on how to use Common Platform and account registration and security. You can also read our how-to guides. 

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