When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience.
Monday, July 1, 2019

Listen Up! Patients share what genuine listening looks like.

You probably have your thoughts about what makes someone a good listener or a poor listener. But have you ever wondered what listening looks like to patients? That's a question Nancy Loos, RN, had been stirring around in her mind for quite some time. In this issue, she shares what she learned about nurses' listening behaviors through her PhD research. So, if you want to hit a home run on the HCAHPS nurse listening question, read on.

Also, in this issue:

• How providers are serving children's mental health needs

• One hospital system cuts costs while preserving quality

• Nurse becomes New Jersey's Health Commissioner
 

Hone Nurse Listening Skills for Better Patient Experience
When patients feel nurses are listening to them, they self-report better care outcomes and a happier healthcare experience. Find out what good listening looks like.
 
 
Behavioral Health Needs Spike for Children and Young Adults. How Providers Can Help
A new analysis of private healthcare claim records finds behavioral health disorders spiking among young people. Find out what one health system is doing to intervene.
Health System's Value Transformation Initiative Cuts Costs by $53.9 Million
Over a three-year period, NYU Langone Health was able to cut costs while maintaining clinical quality. Could their solutions be your solutions?
Florida Repeals CON Law, and One Hospital CEO Cheers
Cleveland Clinic Florida CEO Wael Barsoum, MD, says removing the artificial barrier to competition will improve access to quality care, and lower costs.
BCBS Minnesota Buys Minority Stake in North Memorial Health Clinics
The ownership structure aims to lower care costs by up to 20% over five years, by focusing on value-based care.
 
 

Must Reads

St. Pete nursing school and hospital team up to tackle nursing shortage
Source: WFTS
Gov. Murphy nominates first nurse as incoming NJ health commissioner
Source: KYW Newsradio
Nurses at Long Beach Memorial, Miller hospitals picket for change in staffing ratios
Source: Long Beach Press-Telegram
Opinion: Key advantages of a private nursing education
Source: Capitol Weekly
Texas' impending nurse shortage stems in part from a lack of nursing faculty
Source: Dallas Observer
 

Thanks, as always, for reading this issue. And remember, I'm open to any tips, thoughts, or advice that you have. You can reach me at jthew@healthleadersmedia.com or Tweet @jen_NurseEditor.

 

Jennifer Thew, RN
Senior Editor, Nursing