Good bosses reject stock leadership strategies in favor of patience, accessibility, praise, bravery, listening and mentorship, writes Megan Hustad. "Much of it requires considerable maturity, wisdom, a practice of self-emptying plus deriving pure enjoyment from the wonder of other people," she writes.

Crenshaw Communications' Colleen O'Connor offers tips for overcoming media interview roadblocks. O'Connor suggests be prepared for a possible no-show, orchestrate email interviews for individuals who don't possess media acumen and interject politely to correct errors or to shorten dull conversations.

David Allen's Getting Things Done productivity approach includes a rule about doing tasks immediately if they will take two minutes or less. This approach makes sense, but it's not always that simple, and so Naphtali Hoff offers some guidance for applying the "two-minute rule" to your daily schedule.

Employers can gradually reshape the office as a "neighborhood" that includes dedicated areas for departments and space for collaboration and socialization, says Ryan Anderson, vice president of research and global insights for Herman Miller. "Historically, HR departments did not show much of an interest in the physical workplace, but now they have gotten much more involved," Anderson says.

A record 892,000 hospitality workers quit their jobs in August, a trend far surpassing an also-historic overall national average, federal figures show. Poor treatment from customers and managers, as well as unsatisfactory pay, arose in interviews with dozens of employees.

The US plans to reopen its land borders to fully vaccinated, nonessential foreign nationals starting next month. Businesses along the borders have faced a big drop in the number of shoppers during the pandemic, including in Del Rio, Texas, where Mexican visitors normally make about 65% of retail sales.

With the ice that makes The Northwest Passage such a treacherous route continuing to melt, more ships are expected to go over the top of North America on their way to the Atlantic Ocean. This article looks at efforts already underway to navigate the passage and to manage the shipping traffic that is expected to increase.