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CIO First Look
Stay up to speed with the dayâs top stories for IT leaders
March 06, 2024
How CIOs use AI to elevate CX services
Generative AI can help staff answer customer queries efficiently and effectively. But thatâs the least it can do, or what IT leaders expect of it. The key to unlocking its real power is to focus on business outcomes and highly refined experiences. Read more
The change management Informatica needed to overhaul its business model
When Graeme Thompson became CIO of the AI-powered data management company in 2016, it sold licenses and maintenance as its customers moved their applications into SaaS solutions. In response, the company changed course to the cloud. Here, Thompson recounts the effort needed to deliver on that transformation strategy. Read more
Indiaâs advisory on LLM usage causes consternation
The stringent requirements in the advisory are difficult to comply with and put the hyperscalers at risk of prosecution and intimidation, analysts say. Read more
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Generative AI copilots: Whatâs hype and where to drive results
IT leaders find themselves in front of a firehose of rapidly releasing platform copilot enhancements, trying to sort out what works and can scale. Hereâs where your peers are finding benefits â and shortcomings. Read more
Whatâs enabled Fresenius to transform IT
As group CIO of Germany-based multinational health care company Fresenius, Ingo Elfering had to turn its IT upside-down in order to move forward. Read more
Why your best IT managers quit
Understanding the chief reasons top managers leave is critical for CIOs seeking to develop and retain high-performing teams. Compensation aside, leadership, culture, and stagnation top the list. Read more
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