mlns='http://www.w3.org/1999/xhtml'>

Enterprise Connect Webinars - Together with No Jitter

Beyond Bots: How AI Is Driving Agent Productivity and Service Quality

Wednesday, January 13, 2021 | Time: 12:00 PM ET / 9:00 AM PT

(Duration: 60 Minutes)

Pandemic-driven traffic has stretched contact center agent workforces to their limits and beyond—and things will likely never return to pre-COVID levels. To keep up with these changes you need to increase agents’ productivity, which means you need an AI strategy.

Jointhe contact center industry’s leading analyst, Sheila McGee-Smith, to discuss the AI-driven features and functions that generate the greatest productivity gains for agents.

Sponsored by:

Hosted by:

You will learn:

What chatbots can—and can’t—accomplish when it comes to diverting calls to self-service
How AI-based tools can assist agents in resolving calls more efficiently
How AI-driven conversational analysis and other capabilities provide for post-call training and mentoring that makes your agents more effective