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Enterprise Connect Webinars - Together with No Jitter

Beyond Bots: How AI Is Driving Agent Productivity and Service Quality

Wednesday, January 13, 2021 | Time: 12:00 PM ET / 9:00 AM PT

(Duration: 60 Minutes)

Contact centers have seen record traffic since the pandemic hit, stretching agent workforces to their limits. To handle more traffic and make your agents more productive, you need an AI strategy.

In this webinar, the contact center industry’s leading analyst will discuss the AI-driven features and functions that generate the greatest productivity gains for agents. She’ll be joined by a representative from a CCaS provider that’s leading the way in deploying AI capabilities for the contact center.

Sponsored by:

Hosted by:

You will learn:

What chatbots can—and can’t—accomplish when it comes to diverting calls to self-service
How AI-based tools can assist agents in resolving calls more efficiently
How AI-driven conversational analysis and other capabilities provide for post-call training and mentoring that makes your agents more effective