Going Paperless: University Hospitals' Case Study on Going to an Electronic-Only Medical Staff Office

Make the move to a paperless medical staff office

Presented on:
Tuesday, January 31, 2017
1:00-2:30 p.m. Eastern

Presented by:
Kevin Kelley, BA
Barbara Warstler, MBA, CPMSM, FASPR
Lisa Zuppert, BA, CPMSM

Level of Program:
Intermediate

How many stacks of paper are on your desk right now? How much time do you spend filing, printing documents, and preparing binders for meetings? Don’t waste time searching through mounds of paper looking for a specific document. Make the move to a paperless medical staff office and feel the freedom wash over you!

University Hospitals transitioned to a paperless medical staff office, and expert speakers Kevin Kelley, BA; Barbara A. Warstler, MBA, CPMSM, FASPR; and Lisa M. Zuppert, BA, CPMSM, can advise you on making the change as well. Using their personal experience, they will help you develop a step-by-step guide, identify the tools needed, learn how departmental efficiency will increase, and define the metrics that will measure your success.

About University Hospitals:

University Hospitals (UH) is a Cleveland-based health system with over $4 billion in annual revenues, over 25,000 physicians and employees, and a national reputation for the highest-quality healthcare. UH is home to University Hospitals Case Medical Center, the primary affiliate of Case Western Reserve University School of Medicine, a 1,036-bed academic medical center at the center of UH’s integrated system. Within that system are 14 medical centers, three surgery centers, two rehabilitation hospitals, 33 outpatient health centers, 13 urgent care centers, and more than 250 physician offices across Northeast Ohio.

At the conclusion of this program, participants will be able to:

Develop a step-by-step list for transitioning to a paperless office
Identify the tools needed to make the transition
Describe how going paperless can increase departmental efficiency
Define metrics to measure the success of the transition

Agenda

The process of transitioning to a paperless office
- How to get started
- Shifting the paradigm of how we work
- How to excel at data management
The benefits of going paperless
- Increasing efficiency
- Working remotely
- Appealing to providers submitting medical staff applications
The planning process
- Who should be on the implementation team?
- How far back in time should documents be scanned?
- How will paper that comes in during the transition be handled?
Tools needed to transition to a paperless office
Demonstrating value: Return on investment
- Establishing metrics and goals to measure success
- Communicating success to stakeholders
Live Q&A

Meet the Speakers

Kevin Kelley, BA, is a credentialing database administrator for University Hospitals (UH) health system in Cleveland. In this role, he managed the system privilege form program, played a major role in developing UH’s systemwide reappointments, helped establish MSOW as the system’s database, managed projects to integrate new facilities into the health system, and led the initiative to become a paperless office.

Barbara A. Warstler, MBA, CPMSM, FASPR, is the director of medical staff services and credentialing at UH, where she began in 2007 as the manager of the medical staff office. In 2010, she was promoted to director of medical staff services and credentialing as a result of a merger between the two departments. Under Warstler’s leadership, UH’s medical staff services and credentialing department has centralized into a systemwide corporate department that serves as the health system’s source of practitioner data, feeding the intranet, internet, mobile app, electronic medical record, and billing computer systems.

Lisa M. Zuppert, BA, CPMSM, is the manager of credentialing information systems for UH, which she joined in 1992 as a medical staff coordinator. In 2006, she was promoted to manager and led the implementation of the MSOW database at UH Case Medical Center. Under Zuppert’s leadership, MSOW was taken systemwide in 2008 to become the enterprise solution for practitioners’ data and credentialing.

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