Before the COVID-19 pandemic, telehealth, the practice of “providing care remotely using technology such as video and phone calls, monitoring devices and patient portals,” was a rarely-used option that often wasn’t even fully covered by most insurances. As the pandemic continues to drag on, however, telehealth adoption rates have skyrocketed, and today, telehealth is widely understood as a critical technology and saving grace to our ailing healthcare infrastructure. According to a report conducted by McKinsey, “telehealth use has increased 38X from the pre-COVID-19 baseline.”
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