Video/Webcast: OpenText

AI-Powered Voice of the Customer Analytics

There is a 99% chance that your organization is surveying customers and recording every customer interaction today. Finding valuable Voice of the Customer (VoC) insights in millions of interactions has been very challenging, but now next-generation VoC tools are just a click away. In this webinar learn how OpenText Explore, leveraging the OpenText Magellan platform, collects customer feedback from a variety of channels and shows you customer buying behaviors, competitive intelligence, and helps you improve your products, service and promotions. Read more ▶

Video/Webcast: OpenText

Leveraging B2B Integration to Modernize Business Ecosystems

Nearly 30% of companies cite lack of skilled resources as a barrier to successful B2B projects1—impacting their ability to be agile and responsive to customers. Outsourcing the management of B2B integration projects provides the digital foundation to overcome these challenges by seamlessly connecting internal enterprise systems and streamlining information exchange with external trading partners. This digital foundation makes enterprises more responsive, improves visibility across the end-to-end digital ecosystem and helps companies embrace new technologies, such as IoT and AI/Machine Learning Read more ▶