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How to Coach a Know-It-All
by Scott Robley

I have a new employee on my team who is very knowledgeable but shares her knowledge in a very know-it-all fashion. I’m concerned this will lead to a disconnect between her and the rest of the team. I want her to develop good relationships with our team members, but I’ve noticed that her tendency is driving people away. Some folks on my team have also noticed and let me know. How do I “coach” her? I’ve never had to coach to personality traits before. It’s so much easier to address poor performance or disrespect, but this? What can I do?

Signed,
Coach

Thanks for your question. Let me begin by applauding your word choice. As a people leader, one of my favorite responsibilities is that of a coach. In today’s evolving workplace, the role of servant leadership—with mentoring and coaching—is becoming more and more important. Additionally, those entering the workforce want to work in environments that foster skill development, and that requires coaching.
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