Unsure where to start? Use this collection of links to our articles and videos to learn about what information architecture (IA) is, how to run an IA research study, and how to design navigation effectively.
User story maps visualize the activities, steps, and details users go through in a product or feature. Instead of heavy requirements documents, story maps communicate how the pieces fit together before design and development.
Probing vs. leading. Saying enough to make your participant comfortable, but not so much you derail the research. 5 pitfalls in the user interview process are demonstrated so that you can avoid them the next time you talk with users.
Informational interviews allow you to connect with users and other people and get a glimpse into their world and how and why they work. They serve as an informal research tool for learning about a new domain or role.
Full event program describing all full-day UX training courses and the virtual conference format.
Call for Feedback: New Quantitative Research Series
Nielsen Norman Group is considering creating a new UX training offering -- a series about quantitative research. Your feedback will help us determine if and how this series should be developed.
