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CIO First Look

September 22, 2021

How to cultivate IT talent remotely

Identifying and growing IT talent in remote and hybrid workplaces is a big change for IT leaders, who must rely more on metrics, emotional intelligence, and new remote skills to elevate the best from their teams. Read more ▶

Image: Sponsored by NICE inContact: Deliver winning CX every time – NICE CXone 7X Gartner Magic Quadrant CCaaS Leader

Sponsored by NICE inContact: Deliver winning CX every time – NICE CXone 7X Gartner Magic Quadrant CCaaS Leader

Discover how we continue to be recognized as a Leader—year after year. And just imagine what you could do with NICE CXone in your corner. Build relationships that last with CX that's second to none—with NICE CXone, we believe the most complete, all-in-one cloud contact center platform on the market.

How Johnson Controls is going ‘digital to the core’

As the multinational conglomerate transforms to bring cutting-edge digital products and services to customers, CIO Diane Schwarz ensures that it is digital on the inside as well.

CIO vs. CTO: Chief collaborators in tech

The line between CIO and CTO roles is increasingly blurring. Here’s how to these roles traditional differentiate, how they are converging, and how they can work together to create business value.

Image: Toyota turns to AI to speed credit decisioning

Toyota turns to AI to speed credit decisioning

Toyota Financial Services’ Intelligent Financing Decision Engine leverages machine learning and massive data sets to accelerate credit decisioning and improve customer and dealer experience.

10 key skills for a successful cloud strategy

Success in the cloud also means tweaking your skills mix. From architecture expertise to vender relationship management, here’s what your organization needs to make the most of the cloud.

ServiceNow ‘Rome’ emphasizes employee experience

CIOs weigh in on ServiceNow’s latest Now platform update, which aims to make enterprise processes easier for employees to navigate, whether in the office, hybrid, or remote.

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