Hi John,

Managing people can be challenging. At the root of that challenge is holding people accountable without alienating them. Today’s Q&A gets at the roots.

Also, register for a 2024 in-person course by December 31 this year and save $200. Details below.
How to Hold Employees Accountable while Empowering Them
by Scott Robley

How do you respectfully hold people accountable? We have clear standards for care, but some staff (and leaders) treat them as though they are optional. They aren’t! How do you hold someone accountable to the standard so they still feel capable, empowered, and motivated?

Signed,
Leader at a Loss

Your question holds the key to influencing your people. You asked, “How do you hold someone accountable to the standard so they still feel capable, empowered, and motivated?” People do things for two reasons: because they want to (motivation) and because they can (ability). To hold people accountable to the standards, target both their motivation and ability, but first get clear on exactly what you want them to do.
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