"The two conditions that contribute most significantly to a poor handoff are related to distraction among those giving or receiving the handoff and incomplete information. If either of these occurs, it is much more likely that critical information will be missed," Nan Tomsky, MN, RN, CPHRM.

I'm sure you're busy and exhausted dealing with the constantly changing situation around COVID-19. So, let's just jump into what's in this week's issue without delay.

• How to improve patient handoffs
  
• A list of registered COVID-19 disinfectants
  
• How health systems and nurses are coping with COVID-19
  
• Communication improves patient experience

I know all of you and your team members are working hard during this time. Once the dust settles and you have a moment to reflect on the great work you've seen others do, please nominate them for HealthLeaders 20. Remember, meaningful recognition increases staff engagement and satisfaction.

Must Reads

• She's a Texas nurse who treats cancer patients - and she can't get a coronavirus test. That's not unusual. – The Texas Tribune

• Mass. nurses union urges officials to halt hospital unit closures, workforce reductions – The Boston Business Journal

• A 'new normal' for hospitals on the front lines fighting coronavirus – The New York Times

• Opinion: How one nurse in Washington is living through the coronavirus crisis – The New York Times

Thanks again for taking time out of your busy day to read our eNewesletter. As always, send any tips, thoughts or advice my way at jthew@healthleadersmedia.com or Tweet @jen_NurseEditor.

Jennifer Thew, RN
Senior Editor, Nursing