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CIO First Look
Stay up to speed with the dayâs top stories for IT leaders
March 11, 2025
How to know a business process is ripe for agentic AI
Decisive, operational AI is making its way into business, but ensuring worthwhile investment requires knowing which workflows will benefit from AI agents.
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The CIO is on the verge of burnout
In a competitive environment, with pressing responsibilities, IT leaders are prime candidates for mental health issues that put a drain on productivity and well being.
With critical thinking in decline, IT must rethink application usability
Intuitive user interfaces are no longer enough. CIOs need to shift application design toward deeper process analysis to deliver on-target features for business value. Here are four ideas that can help.
CIOs and CISOs forge vital partnerships for business success
Escalating cybersecurity threats and compliance complexities set the stage for a more collaborative, business-oriented relationship between IT and security leadership.
IT frustration costs companies more than $100 million a year â with shadow IT the only user solution
Employees are losing more than a month of work each year to digital workflow inefficiencies and are downloading hundreds of unauthorized apps to get their jobs done, study says.
4 steps to debunk the change resistance myth
Change isnât inevitable â itâs how you adjust perceptions to successfully lead your company into the future.
ServiceNow integrates AI support, AI agents throughout ITSM platform
Through the companyâs Xanadu updates, ServiceNow includes many new generative AI features to help enterprise clients with customer support needs and other IT service management (ITSM) functions, including analytics and new AI agents aimed to optimize productivity. Dorit Zilbershot, vice president of product management, AI, at ServiceNow, demonstrates some of the key new features of the platform.
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